Central Support Subject Matter Expert
- remote type
- Hybrid
- locations
- Colombia - Bogota - Remote
- time type
- Full time
- posted on
- Posted 20 Days Ago
- job requisition id
- R-110722
- Forward-thinking, tight-knit, transparent, collaborative and inclusive company culture
- The opportunity to grow and scale with a dynamic startup who is changing the way people think about healthcare
- Competitive compensation package, flexible schedules and time off, health allowance and connectivity, among other great benefits
What You’ll Do
- Provide exceptional friendliness, empathy and customer service via phone, email and other platforms to Carbon Health employees and patients.
- Perform exceptional troubleshooting steps to make sure prompt resolution to platform issues
- Prioritize tasks accordingly between a variety of platforms and responsibilities.
- Owning the response and actions related to real-time issues or pain points of staff or patients, acting as the liaison between essential teams
- Act as a subject matter expert on all things Carbon Health
- Ensure operational integrity by following established protocols
- Developing and suggesting process improvements that will have a direct impact on the benefit patients, clinicians, colleagues and overall operations
- Help build documentation of processes on an ongoing basis to help build standardization of resolution steps.
- Support the backend operations of admin tooling for Carbon Health business lines and patient pipelines.
- Receive, sort, and distribute incoming faxes while maintaining accurate records for Carbon Health.
- Provide clerical support for patient care teams nationwide, including managing records and follow-ups.
- Maintain databases, respond to communication channels, and support administrative tasks.
- Adhere to company policies, ensuring confidentiality and compliance with regulations.
- Strong belief that patients should have greater access to their healthcare team, to their own health information, and a greater ability to make informed decisions about their care
- A caring individual with true compassion who is excited to build a new model for healthcare delivery
- Creative, teamwork oriented, troubleshooting, flexible, and always puts the patient first
- Familiarity of Apple products, including iPads and MacBook’s, and Google Business Suite apps
- An ability to remain focused and calm during challenging situations
- Prior health care or clinic/hospital experience
- Prior experience in Support or Escalation roles
- A person with a track record of being a successful team member and a transversal leader
As a physician-founded and led organization, ensuring everyone has access to quality healthcare is what inspires us. The magic we’ve created lies in Carbon Health’s custom EHR and the collaboration among clinical teams, engineers, and designers who work side-by-side to deliver innovation like our hands free AI charting tool. That’s why we hire people who genuinely care about patients, solving healthcare challenges, and making a positive impact every day. Join us and help change the future of healthcare for the better.
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